User Guide
This site can be used without membership registration. However, necessary information such as email address and delivery address will be required when placing an order.
→ By logging in (registering as a new member), you can earn points. We recommend you log in (register as a new member).
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[ Login (new member registration) process】
Tap the human icon at the top of this site to go to the login screen.
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When you enter your email address, a verification code will be sent to the registered email address. First-time users should also enter their details here. (This will register you as a new member.)
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Make a note of the authentication code in the email you received and enter it on the login screen to log in or complete your new membership registration.
* Depending on your email settings, the email containing the verification code may have been sorted into a different folder, such as your spam folder. Please check there. If you have not received the email in Gmail, you can often check it in the "Important" or "All Mail" folder.
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[Flow of ordering products]
Add your favorite items to your cart and tap the cart icon at the top to go to the cart screen.
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Check the details, agree to the terms of use, and proceed to the checkout screen.
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Enter your shipping and payment information to place your order.
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[Order cancellation]
You can cancel your order up until the day of your order. Please contact us via our " Contact Us" page or here ( Please contact us at info@national-mart.online with the following information to let us know you would like to place an order. We will respond to you on the same day or the next day.
・Name of the person placing the order
・Email address entered when registering or placing an order
・Order number
・Reason for cancellation
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[About best before and expiration dates]
Each product page has a suggested expiration date. You will receive products with expiration dates. Please note that this is merely reference information to make ordering easier for customers. Please also note that if the delivery date is delayed due to redelivery or other reasons, the product may arrive past its expiration date. If the product arrives after normal delivery, we will provide a refund. (However, this does not apply to products that have a "Please check" expiration date on the product description page.)
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[※Product description must be checked]
For products with the above in the product name, please tap on the product photo or product name, check the product description, and only place an order if you understand and agree to the contents.
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[Out-of-stock items]
Since the products on this website are also sold in physical stores, they may be sold out before stock is secured after an order is placed. In such cases, the out-of-stock item will be cancelled and a refund will be issued. Please be aware of this in advance. Please rest assured that refunds for out-of-stock items will be processed automatically. Also, depending on the product's expiration date, we may need to purchase the item after your order is placed and then ship it.
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[About pre-order limited items]
Products with "Pre-order Limited Items" in the product name can only be pre-ordered on this website. Therefore, the shipping procedure is different from the conventional one. Once a pre-order is placed, the product will be shipped once we have secured stock. The shipping period varies depending on the product, so please check the product description for the product in question. Also, if regular products other than pre-order limited items are also in your cart, Pre-order items will be shipped once all items are in stock. Please note that regular items may be out of stock during this time, so we recommend ordering regular and pre-order items separately.
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[Product description]
Clicking on the product name or product image will take you to the product details page, where you will find a product description for each item. Some products may include a warning such as, "The third photo above is for reference only. Large-volume packs are not included." Please read the product warning before placing your order.
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[About product images]
The product images on this website are for reference only. The packaging may vary slightly depending on the time of purchase.
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[About product prices]
The product prices listed on this website are the selling prices on this website. Therefore, they may differ from the actual retail prices or purchase prices. All prices include tax. The consumption tax (8-10%) varies depending on the product.
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[Refunds and returns]
For information on refunds and returns, please see our " Refund Policy " here.
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[Shipping fees and delivery process]
Please check our " Shipping Policy " for details on shipping fees and the delivery process. Please see our Shipping Policy for more details.
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[About product packaging]
Depending on the product you order, room temperature products may be shipped together with refrigerated or frozen products due to packaging reasons. Also, for orders that qualify for free shipping, refrigerated products may be shipped together with frozen products. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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[About points]
For more information on points, please see the " Points Page " here. You will need to log in.
*Notes when using discount coupons: Due to the nature of discount coupons, the discount is distributed across all items in your order. Therefore, if an item is out of stock, the discount amount distributed to that item will be canceled. However, please rest assured that the discount amount will not change as we will process the payment with the amount applied. However, please note that the discount amount will be reflected when you refund the out-of-stock item.
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[Payment Method]
Currently, we only accept credit card payments and payments via various services (Google Pay, Paypal, etc.).
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[About email newsletter distribution]
On the checkout screen, If you have checked the box for "Receive special offers by email," we may occasionally send you email newsletters. If you wish to stop receiving email newsletters, please contact us here ( Please send an email to info@national-mart.online to request that you stop receiving the newsletter.
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If you have any questions about the above, please check the " FAQ " and then " Contact Us ."
All our staff look forward to your orders!